In some cases, user properties cannot be edited from the portal interface. This is the case if the source of the user properties is O365, G Suite, etc. This means that the information synchronisation is configured from your directory/Active Directory.
In this context, since the properties on the Boost My Mail side are updated every night by "copying" the contents of your company's user directory, we do not allow you to edit them from the interface; this information would be "overwritten" during the next automatic synchronisation.
If you need to change any information, you must request this from your IT department/IT service. It will then be available in Boost My Mail the following day.
You can, however, choose to change the source of the properties.
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