Before installing the Boost My Mail Outlook Add-in, please ensure that, on the Windows server:
- You are running Microsoft Outlook 365. Make sure you have at least Version 2104, Build 13929.20296
- You are running at least Microsoft Windows 10 or later, or Microsoft Windows Server 2016 version 1903 minimum (subject to technical validation between our teams).
⚠️ The Add-in is available only for Microsoft 365 customers on Windows and Mac. Certain conditions are required:
✅You must use Outlook with a Microsoft 365 subscription. Outlook must be installed with the licence included in your O365 subscription. The M365 licences compatible with the Add-in are:
Microsoft 365 Apps for Business
Microsoft 365 Business Standard
Microsoft 365 Business Premium
⚠️ Basic and Kiosk licences will only allow you to deploy the Add-in on Outlook Web (OWA).
Please note that some Microsoft subscriptions do not include Outlook Desktop. The deployment is simultaneous on Outlook Web (OWA) and Outlook Desktop.
✅The minimum required Outlook versions are:
Current Channel: v16.0.14026.20000
Monthly Channel: v16.0.14131.20000
Semi-Annual Channel: v16.0.14326.10000
💡To find out which version of Microsoft Outlook you are running:
- Sign in to the Outlook desktop application.
-
Click File in the Office ribbon.
- On the left-hand side, click Office Account, then locate the “About Outlook” section.
👉 See below for a summary table of the Office versions that can use the Add-in:
| Office version | Outlook Add-in |
| Office 2013 | ❌ |
| Office 2016 | ❌ |
| Office Mac 2016 | ❌ |
| Office 2019 | ❌ |
| Office Mac 2019 | ❌ |
| Office 2021 | ❌ |
| Office 365 | ✅ |
| Office 365 Mac | ✅ |
Once you have confirmed that you are compatible with the Add-in deployment, you can begin the installation 👉 Deploy the Boost My Mail Outlook Add-in.
Are you not compatible with the Boost My Mail Add-in? In that case, you can choose to install the Windows application 👉 What are the prerequisites for installing the Boost My Mail Windows application?
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