Boost My Mail Add-in missing from Outlook

1️⃣Description of the issue

Have you noticed that the Boost My Mail Add-in has disappeared from Outlook, or that your signature has not been automatically inserted into certain emails for a few days?

This situation may in particular result in:

• the temporary disappearance of the Boost My Mail Add-in from Outlook;
• the signature not being automatically inserted when creating a new message;

• the signature not being updated when recipients are changed;

   

2️⃣Cause of the issue

Boost My Mail relies on “Microsoft Outlook Add-in” technology, a technology developed and controlled by Microsoft.

Our solution therefore relies on a set of Microsoft mechanisms and “triggers” that make it possible to:

• automatically add a signature when creating a new message;
• modify the signature when the list of recipients changes;
• or adapt the behaviour of the signature according to various actions performed in Outlook.

These mechanisms are therefore directly dependent on how Outlook works and on the Add-in technology provided by Microsoft.

3️⃣An issue on Microsoft's side

It therefore appears that one of the mechanisms or “triggers” used by the Add-in may occasionally malfunction in your environment.

This type of behaviour may occur following changes or updates to Microsoft Office / Outlook components. These are occasional phenomena that, unfortunately, we are unable to address directly.

👉Usually resolved automatically

We regularly find that this type of situation resolves itself without any particular intervention on our part.