How shared mailboxes work

This documentation explains how shared mailboxes of the following types work:

• contact@
• support@
• communication@
• comptabilite@

 1️⃣Sharing an email address with one or more colleagues

From the Boost My Mail portal:

1. Go to the Users tab
2. Click Edit

3. Go to the "Shared with" tab

   

4. Select the colleague or colleagues with whom to share the email address
5. Click Save
6. Then click Update

The “Shared” column shows whether an email address is shared on your Boost My Mail portal

2️⃣Updating signatures

For changes to take effect immediately, the signatures must be updated via the Add-in panel.

This action immediately retrieves the signatures associated with the shared mailbox.

3️⃣Viewing shared mailboxes in the Add-in

As soon as a shared email address is configured in Outlook, a new icon automatically appears in the Add-in panel.

This visual indication confirms that the shared mailbox has been detected and that the associated signatures can be used.

4️⃣Automatic signature functionality

When a user changes the sending address from the “From” field in Outlook:

• The signature associated with the selected address is applied automatically;
• No further action is required.

❓If you have a question about the configuration, contact us! 😊